Navistar to Provide Diagnostic App

In late July, Navistar announced it will provide service departments at all 700 International Truck and IC Bus locations with its Accelerator Write-Up, a mobile app that will expedite customers’ service visits by streamlining the write-up and diagnostic process.

Navistar

Titled ‘The Accelerator Write-up’, the app has been created for Android systems with the aim of simplifying the customer experience at an International Truck or IC Bus dealership by collecting customer vehicle issues using a multiple-choice questionnaire to assign corresponding complaint codes, then linking these issues to action plans that provide service technicians with clear direction on how to diagnose and repair specific vehicle issues.”

Terry Kline, chief information officer at Navistar said “”The new Accelerator Write-up application supports our leadership in the connected vehicle space. This is just one of an entire marketplace of high-tech tools that are currently in development to better meet the needs of our customers.”

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